First, our designers begin sketching. As shapes, forms and details begin to develop on paper, they start exploring the stones that will suit the newly formed collection story.  

Sourcing these stones is always an involved process. We generally find rough material, before having the collection’s shapes custom cut. 

Our designers then demonstrate to our skilled team of jewellers how to create each piece, a hands-on process to ensure the team can confidently create the design to the finest detail – from millgrain detailing to exact measurements and stone setting. We create just one final sample of each piece in the collection to reduce waste, and once the collection launches, each piece is handmade to order, just for you.

When you select a collection piece (via our online atelier or in-person from our showroom) your order is carefully processed by our online team, taking care to note all of the details to make your piece unique. From your metal carat and colour finish to specific stone requests or engraving, there are many ways we can work with you to personalise a collection piece. We then select and order the materials and stones needed to bring your piece to life.

We have a small, specialised team of jewellers working on the production of our pieces, and we work to turn orders around as efficiently as possible. Different pieces require different processes and different amount of time to craft, so production times do vary from piece to piece. The priority of our jewellers is always quality and attention to detail, and while our studio is very busy place, a great deal of care and attention is dedicated to the making of each piece. 

At the completion of your piece, our jewellers will quality check each item individually by hand to ensure they are perfect, and crafted exactly to the specifications set out by Natalie.

The final hands to touch your piece ensure that it is carefully packed and wrapped for safe delivery. Wherever we send your piece – whether it be across seas, soaring through the sky or travelling along roads – it arrives filled with sentiment and care. Accompanied by a handwritten note and our signature care kit, your delivery exudes love from the moment it lands on your door step, destined to be treasured forever.