Polish your jewellery with the polishing cloth provided. Stone pieces (excluding special care stones) can be cleaned using warm soapy water and a soft toothbrush. Cleaning is a good time to check over your piece and check the tightness of the stones. We offer complimentary cleaning of Bespoke pieces every 12 months. This is encouraged and is especially important for white gold pieces, which require replating every 12-18 months. Avoid ultrasonic cleaners for pavé set and fine stone pieces, or special care stones.

When not being worn you should store your jewellery carefully. Ensure that all chains are individually stored to avoid tangling and knotting, and that stone pieces aren’t subject to being knocked or rubbing on other pieces. If possible, store each piece of jewellery in a way that it is not in direct contact with other materials or jewellery to avoid scratching. Sterling silver and some 9ct golds can experience oxidisation when unworn for long periods of time and will require repolishing to return to their original colours (see Cleaning).

Insurance is vital for precious pieces, especially where the value exceeds $5000. Ensure you are covered for loss, accidental damage or theft. Independent valuation can be organised on completion of your piece prior to delivery on request. We recommend keeping an up-to-date inventory of your jewellery collection including images and valuations, in the unfortunate case that something does go missing.

Pieces with stones require extra care, specifically those with precious stones. We recommend having stones checked every 4-6 months by a professional (based on regular wear), to ensure they are not loose. You can also check this at home by gently tapping the surface of the stone with your fingertip and watching for any movement or listening for any clicking. If you have knocked your piece, or if you suspect a stone is loose, refrain from wearing it until it can be checked professionally.

Special care stones include but are not limited to opals, moonstones, pearls and emeralds. These stones are soft, fragile or specially treated, and therefore require special care and careful wear.

Diamond is the hardest natural material on earth, however, these stones still require a certain level of care in order to ensure their longevity. Chipping, cracking, scratching and cleaving are all still possible if diamonds come under extreme force or sudden intense impact. Diamond pieces need meticulous care, and regular checking. Wear according to the above care instructions is imperative. Loose diamonds can damage the metal in settings, so we recommend professional checking of diamond solitaires every 6 months for tightness, which is a service we provide free of charge.

Fine, pave set bands should be worn with care at all times, to avoid loosening stones. Check your ring regularly for any signs of loose stones and if you have knocked your piece, or if you suspect a stone is loose, refrain from wearing it until it can be checked professionally.

When unworn, take care not to tangle fine chains. If a clasp appears as though it is becoming loose, do not wear the necklace or bracelet, but return it to us for checking. Avoid wearing fine chain pieces around pets or small children who might pull on or catch the chains as they can be stretched or snap and cause potential injury. Store fine chains individually to avoid tangling and knotting.

Avoid wearing earrings in any scenario where they could catch or be pulled, such as during impact sports or high intensity activities. If you feel your earring backs are loose, avoid wearing them and contact us for replacements.

Our specially curated collection of vintage pieces is carefully restored by our team of Sydney-based jewellers to enable long-term wear alongside a strict routine of care. In many cases these pieces are up to 200 years old and have been passed down through generations, so all pieces show signs of wear associated with their age and previous lives. It is imperative that the appropriate care is taken to maintain and preserve these special pieces so that they can continue to be worn and passed down into the future. All of the mentioned care instructions need to be strictly adhered to in order to ensure the ongoing quality of these pieces.

Please note that while we undertake a vigorous quality check and have each piece individually assessed by an independent valuer, these pieces were not made by us and are very old and as a result, we cannot control or guarantee their longevity, nor foresee potential future issues that may arise through regular wear. If you have any cause for concern or have knocked your vintage piece, refrain from wearing it until it can be checked professionally.

Over time, any sterling silver piece will be prone to tarnishing due to the moisture and sulphur in the air that reacts to the copper in the metal. This is a completely normal occurrence and easy to maintain with a little extra care. Products like perfume, hairspray, deodorant and moisturisers can all contribute to your silver piece tarnishing, so avoid contact wherever possible. 

Storing your silver jewellery in a cool, dry place out of the sun, cleaning and taking extra care to ensure the piece is dried well and thoroughly will all help keep them nice and shiny. Wearing your silver jewellery more frequently will also actually help avoid tarnishing, as the oils in your skin prevent the alloys in the metal from oxidising.