Retail Manager | Paddington
Location: Paddington, Sydney NSW
Type: Full-Time | Tuesday - Saturday
About NMJ
Natalie Marie Jewellery was born in 2012 from a passion for the craft. At the core of what we do is a dedication to traditional, superior craftsmanship; a focus on sustainability and superior materials; and a commitment to our own unique style.
We believe that jewellery is both art and an investment and as such, take pride in every piece we create at NMJ. We make each piece to order – a conscious decision that allows us to minimise our footprint on the environment and gives us the opportunity to connect with clients on a deeply personal level. Our clients, our team; and the part that we have to play in their story, is at the heart of everything we do.
About the Role
As our Retail Manager, you’ll be responsible for leading our new Paddington showroom, ensuring an exceptional in-store experience for every customer. You will oversee all aspects of store operations, including client experiences, team leadership, and visual merchandising, while driving performance and fostering a strong brand presence in the community.
We are looking for a passionate and experienced retail professional who thrives in a customer-focused environment. You should be a natural leader with a keen eye for detail, a love of fine jewellery, and a strong ability to drive sales and build relationships. In addition, we seek someone confident, self-driven, and capable of working autonomously, taking ownership of store performance and decision-making with minimal supervision to deliver outstanding results.
Key Responsibilities
• Lead, mentor, and develop a high-performing retail team.
• Deliver an exceptional client experience and cultivate long-term relationships.
• Drive sales and meet performance targets while ensuring an outstanding brand experience.
• Oversee stock management, visual merchandising, and store presentation.
• Implement and uphold operational procedures and policies.
• Collaborate with the NMJ team on marketing initiatives and brand activations.
• Manage reporting, rostering, and store administration.
What you’ll bring
• Proven experience in a retail management role, preferably within the jewellery, fashion, or luxury sectors.
• A passion for fine jewellery, craftsmanship, and storytelling.
• Strong leadership skills with the ability to inspire and motivate a team.
• A customer-first mindset with a dedication to personalised service.
• A sales-focused attitude with a track record of achieving and exceeding KPIs.
• Excellent organisational and problem-solving skills.
• A keen eye for aesthetics and visual merchandising.
• Availability to work Tuesday - Saturday as required.
What We Offer
• Be part of an exciting new store launch and grow with an expanding Australian brand.
• A sales incentive program to reward your contributions to our success.
• Work in a beautifully curated, dynamic boutique environment with onsite jewellers.
• Join a passionate and supportive team that values creativity and connection.
• Enjoy staff discounts and professional development opportunities.
Apply with us!
If you are a motivated and experienced retail leader who is excited about bringing NMJ’s vision to life in Paddington, we would love to hear from you!
To find out more about this role, please contact Phoebe O’Reilly, HR Coordinator via email phoebe@nataliemariejewellery.com
If this role sounds like you, we would love to hear from you - simply apply!